Complaints Form

If you have a concern or issue, we encourage you to first speak directly with your teacher, tutor, Curriculum Manager, Assistant Principal, or Head of Service Area as soon as possible. This gives us the chance to resolve your concern quickly and informally, without needing a formal complaint. Please use the email address complaints@ucg.ac.uk for informal complaints

Before submitting a formal complaint using this form, please make sure you have tried to resolve your issue informally. Formal complaints should only be made if your concern has not been resolved through these initial steps.

For more information, please read the College Complaints Policy and Procedure to understand the process and confirm that the informal route has been followed.

1. We encourage all students to raise any issues they may have initially with their teacher, tutor, Curriculum Manager, Assistant Principal or Head of Service area at the first sign of any actual or potential problem. This is in order for the curriculum area or college service area to have an opportunity to address and resolve any concerns you may have, and communicate that resolution to you, and so avoid an escalation to a formal complaint. It is expected that you have tried this route to an informal resolution in the first instance before submitting this complaint.
2. Complaints may normally only be considered if the complaint is lodged no more than two calendar weeks after the event which is the subject of the complaint, except in exceptional circumstances.
3. Except in exceptional circumstances, a complaint will not be considered if it is made anonymously.